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| Account Information DEP is responsible for reading water meters, charging and collecting fees related to water and sewer usage from property owners in New York City and surrounding communities, monitoring and controlling who connects to the water and sewer systems, ensuring the safety of the system. | | |||
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 How You Are Billed Information on how you are billed, late charges, exemptions, and policies.  Learn more |
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Water Rates The New York City Water Board is responsible for setting water and sewer rates, and must ensure that they are able to fund the entirety of the water and sewer system’s operating and capital needs. Learn more |
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Meter Reading All water meters approved for use by DEP read much like a car odometer. Learn how to read your meter properly. Learn more |
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Automated Meter Reading (AMR) Automated Meter Reading (AMR) devices are being installed in homes throughout New York City, eliminating estimated bills for virtually all of those customers. DEP’s Automated Meter Reading (AMR) technology offers new ways to track and understand your water use online. Learn about AMRTrack your water use online |
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- Contact Customer Service
- NYC Lien Sale and Payment Agreements
- Multi-Family Conservation Program (MCP)
- Dispute Resolution
- Learn About AMR
- Dispose of Grease and Oil Properly
- 15-Day Service Termination Notice
- For Businesses
- More Services...
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