“Lean” leaders who embraced the Toyota process improvement method known as Breakthrough at HHC gained skills for improving quality, efficiency and the patient experience, and found opportunities for advancement.
Stanlee Richards, RN, Director of Goldwater Nursing at Coler-Goldwater, has won the Sloan Public Service Award for dedicating her 45-year career to advocating and caring for medically fragile and vulnerable patients.
With better team work, more direct communication with patients, and a desire to improve the patient experience, Queens Hospital nurses are helping to improve patient satisfaction and serving as a model for the HHC system.
HHC performs almost twice as many colonoscopies today as it did 10 years ago. Colonoscopies play a life-saving role in identifying pre-cancerous polyps and colon cancer early, when the disease can be prevented or treated effectively.
It's not always the team with the best individual player that wins. Success often depends on the strength of the bench. A new training program for HHC middle managers helps build the organization's bench and cultivates future leaders.