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	How can I make a complaint about my cable TV service? How can I make a complaint about a business? How can I get telemarketers to stop calling me? How can I stop junk mail? How can I save money on utilities? What is the Consumer Protection Law (CPL)? What is the consumer bill of rights regarding tax preparers?

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How can I make a complaint about my cable TV service?
First contact your cable television service provider. If you cannot resolve the problem with your Cable TV provider, use the online cable complaint form.

NYC.gov and Other Resources:
Online Cable Television Complaint Form

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How can I make a complaint about a business?
Visit the Department of Consumer Affairs (DCA) online to learn how and when to make a complaint to DCA.

NYC.gov and Other Resources:
DCA Online Complaint Form
DCA Consumer Complaint Guide
DCA Consumer Complaint Referral List

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How can I get telemarketers to stop calling me?
Add your name and phone number to the NYS "Do Not Call" registry if you do not want to receive calls from telemarketers.

NYC.gov and Other Resources:
Do Not Call Registry - New York State

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How can I stop junk mail?
The Department of Sanitation urges New Yorkers to stop unwanted direct mail by sending their full names and addresses to the Direct Marketing Association.

Contact:

Mail Preference Service
Direct Marketing Association, P.O. Box 9008
Farmingdale, NY 11735-9008

NYC.gov and Other Resources:
Stop Junk Mail

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How can I save money on utilities?
The New York State Energy Research and Development Authority provides information on energy efficiency and conservation.

NYC.gov and Other Resources:
Energy Smart New York

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What is the Consumer Protection Law (CPL)?
Enacted by the City Council in 1969, the Consumer Protection Law forbids all "deceptive or unconscionable trade practices in the sale, lease, rental or loan in the offering for sale, lease, rental, or loan of any consumer goods and services, or in the collection of consumer debts." Under the Consumer Protection Law (commonly referred to as CPL), the Department of Consumer Affairs has authority to adopt rules and regulations prohibiting practices it defines as deceptive or unconscionable.

NYC.gov and Other Resources:
Consumer Protection Law Information (PDF)

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What is the consumer bill of rights regarding tax preparers?
The tax preparer is required by law to give each customer a free, current, and legible copy of the Consumer Bill of Rights Regarding Tax Preparers before any discussions with a consumer. Visit Consumer Affairs for more information on your rights.

NYC.gov and Other Resources:
Tax Preparation Services Consumer Guide (PDF)

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